Privacy Policy

Last updated: 15 October 2026

Imperial Kitchens & Living respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use our website, contact us or enquire about our products and services, how we use that information, and the rights you have under UK data protection law.

1. Who We Are

Imperial Kitchens & Living is operated by Imperial Kitchen & Living Limited.

For the purposes of UK data protection law, Imperial Kitchen & Living Limited is the data controller responsible for the personal information described in this policy.

2. Information We May Collect

We may collect information that you provide directly to us when you:

• complete a contact or appointment form;
• request a quotation or design consultation;
• contact us by email or telephone;
• communicate with us about a potential or ongoing project; or
• otherwise provide information to us.

This information may include:

• your first and last name;
• email address;
• telephone number;
• details contained within your enquiry or message;
• information about the kitchen, bedroom, living space or other project you are interested in;
• correspondence between you and Imperial Kitchens & Living; and
• information required to provide a quotation, design or service.

If you become a customer, we may also process information necessary to manage your project, provide our services, issue invoices and maintain appropriate business records.

3. Information Collected When You Use Our Website

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• approximate geographical location;
• referral source;
• time spent on pages;
• interactions with website content; and
• information collected through cookies or similar technologies.

We use website analytics to understand how visitors use our website, identify problems and improve the website and user experience.

Our website uses services including Google Analytics and Microsoft Clarity for these purposes.

Microsoft Clarity may provide information about how visitors interact with the website, such as clicks, scrolling, navigation, heatmaps and session replays. It is used to help us identify usability issues and improve the experience of visitors to the website.

Further information about cookies and analytics can be found in our Cookie Policy.

4. How We Use Your Personal Information

We may use personal information to:

• respond to enquiries;
• arrange consultations or appointments;
• prepare quotations and proposals;
• communicate with you regarding a potential project;
• provide products or services you have requested;
• manage customer projects;
• provide customer service and support;
• maintain our business and accounting records;
• improve our website and services;
• monitor website performance and usage;
• protect our website and business from misuse, fraud or security threats;
• comply with legal and regulatory requirements; and
• establish, exercise or defend legal claims where necessary.

We will not use your personal information for purposes that are incompatible with those described in this policy unless we have a lawful reason to do so.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide a quotation, enter into an agreement with you or provide products or services that you have requested.

Legitimate Interests

Where processing is reasonably necessary for the operation of our business, including responding to enquiries, managing customer relationships, maintaining the security of our website and improving our services.

We consider and balance our interests against your privacy rights before relying on legitimate interests.

Consent

Where you have actively given us permission to process your information for a particular purpose.

This includes the use of non-essential analytics technologies where consent is required.

You can withdraw your consent at any time.

Legal Obligation

Where we are required to process or retain information to comply with applicable laws, accounting requirements, regulatory obligations or other legal duties.

6. Website Analytics

We use analytics services to understand how our website is being used and how it can be improved.

These services may collect information such as:

• pages viewed;
• time spent on the website;
• device and browser information;
• navigation through the website;
• website interactions;
• approximate location; and
• technical identifiers associated with a browser or device.

Where analytics cookies or similar technologies require your consent, they will only be activated after you have made the relevant choice through our cookie controls.

You can change or withdraw your cookie preferences at any time using the cookie settings available on the website.

7. International Data Transfers

Some of the third-party services used by our website may process information outside the United Kingdom.(Such as Google Analytics)

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place as required by UK data protection law.

These protections may include an adequacy decision, contractual safeguards or another legally recognised transfer mechanism.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on the type of information and why we hold it.

For example:

• general enquiries may be retained while the enquiry remains active and for a reasonable period afterwards;
• customer and project records may be retained for the duration of the relationship and afterwards where necessary for warranty, contractual or legal purposes; and
• financial and accounting records may be retained for the periods required by law.

When personal information is no longer required, we will delete it, securely dispose of it or anonymise it where appropriate.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

No website or electronic system can be guaranteed to be completely secure, but we take appropriate steps to protect the information entrusted to us.

10. Marketing Communications

We will only send direct marketing communications where we are permitted to do so under applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option included within the communication.

This will not prevent us from contacting you where necessary regarding an existing enquiry, quotation, project or customer relationship.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your personal information;
• restrict how your information is processed;
• object to certain types of processing;
• request portability of information you have provided to us;
• withdraw consent where processing is based on consent; and
• complain about the way your personal information has been handled.

These rights are subject to certain legal conditions and exemptions.

You will not normally be required to pay a fee to exercise your rights.

We may need to confirm your identity before responding to a request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

13. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy information provided by any third-party website before providing personal information to it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will always be published on our website and the date at the top of this policy will show when it was most recently updated.

15. Contact Us

If you have any questions about this Privacy Policy, the personal information we hold about you or your data protection rights, please contact:

Email: info@impcc.co.uk
Telephone: 0191 414 7486